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From clicks to yardsticks

In the IPA's Advertising Works 21, Mindshare's Simeon Duckworth reveals the pitfalls of digital measurement and how marketers can avoid misinterpreting data.

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Tesco to offer free entertainment service for Clubcard holders

Tesco is testing a TV and movie service through its Blinkbox platform, which will be free to Clubcard holders.

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Hotel Chocolat unveils global website

Hotel Chocolat, the luxury chocolate retailer, has launched a global digital platform, which for the first time promotes its full portfolio of products and services in one place.

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Zappos' Rob Siefker: 'Good customer service starts at the top'

Zappos' director of customer loyalty talks to Jane Bainbridge about why he believes it has become famous for its customer service and how it is brought to the fore at the US online retailer's call centre.

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Exam time: find out the answers

Answers and advice for Marketing's social media exam

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Do you know your CEO? The eight essential leadership skills

The Marketing Society has collaborated with Accenture to find out something all marketers need to know: what makes chief executives and senior business leaders tick. Rachel Barnes reports.

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Haymarket Network: Community remains the most valuable currency

In the midst of a data revolution, publishing professionals are supremely placed to create noise well beyond the print model, writes Simon Kanter.

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Brand barometer: Mentos' latest viral campaign reviewed

Social video expert Goviral evaluates the latest Mentos viral campaign.

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Ben & Jerry's and Martha Lane Fox back ethical 'Sundae School'

Ben & Jerry's, the Unilever-owned ice cream brand, is offering aspiring entrepreneurs the chance to meet ethical business people, including Martha Lane Fox and Jo Fairley, through a series of...

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Tesco hails improvement in ad performance as profits take a hit

Tesco claims its new advertising strategy is producing measurable results with customer feedback revealing the brand is now "warmer and more engaging".

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